We are seeking a Customer Engagement Manager — a strategic mid-leadership role responsible for orchestrating enterprise-level cloud migration initiatives across multiple projects and strategic customer accounts. The ideal candidate will oversee comprehensive migration planning, coordinate cross-functional teams, and align technical solutions with business objectives.
This position requires strong project management expertise, balanced technical understanding, and exceptional stakeholder management skills to deliver successful cloud transformation outcomes. The role involves managing migration portfolios, developing standardized approaches, and ensuring projects are delivered on time, within budget, and to quality standards — all while maintaining a focus on the client's long-term business goals and digital transformation journey.
Portfolio and Program Management
- Manage multiple migration projects simultaneously across strategic customer accounts.
- Develop portfolio-level roadmaps and migration strategies.
- Balance resources effectively across multiple concurrent migration initiatives.
- Implement/Build standardized processes and templates to ensure consistency across the portfolio.
Strategic Advisory
- Provide consultative guidance to clients on modernization strategies and cloud adoption frameworks.
- Align cloud migration initiatives with clients' business goals and digital transformation objectives.
- Develop business cases and ROI models for cloud migration at enterprise scale.
- Identify opportunities for innovation and continuous improvement across client engagements.
- Experience developing long-term roadmaps for enterprise cloud adoption.
- Proven track record of identifying cross-project dependencies and critical paths.
- Ability to anticipate and mitigate risks at both project and portfolio levels.
Technical Leadership
- Collaborate with technical teams to understand application landscapes and dependencies.
- Contribute to migration approach discussions, bridging business requirements with technical solutions.
- Support architects in developing practical migration patterns that can be applied across projects.
- Maintain awareness of relevant cloud technologies and migration best practices to facilitate informed decision-making.
- Help translate technical concepts into business terms for effective stakeholder communication.
- Familiarity with application portfolio assessment and rationalization tools.
- Understanding of cloud economics and FinOps principles.
- Knowledge of enterprise architecture frameworks (TOGAF, Zachman).
- Familiarity with containerization, microservices architecture, and serverless computing.
Analytical Skills
- Strong data analysis abilities to evaluate application portfolios and prioritize migration waves.
- Experience using quantitative methods to assess migration complexity and effort.
- Ability to create decision matrices for migration strategy selection.
- Proficiency in developing business cases with TCO/ROI calculations.
Who You Are
- 14–16 years of experience with 7+ years of Program management.
- 14+ years of IT Infrastructure experience.
- Experience in managing large-scale cloud migration projects.
- Knowledge of IT infrastructure, networking, and security principles.
- Experience with Migration, Modernize and DevOps practices and tools.
- Familiarity with compliance and regulatory requirements related to cloud computing.
- Extreme familiarity with Cloud Adoption Framework and Well Architected Framework.
- Strong analytical skills, business-focused and passionate about the customer experience.
- Excellent communication skills, resourcefulness, and ingenuity in solving problems.
- Technical Skills: Proficiency with cloud platforms (e.g., AWS, Azure), cloud architecture, and cloud services.
- Project Management Skills: Proficiency in project management tools (e.g., MS Project, Jira, Trello) and methodologies (e.g., Agile, Waterfall).
- Certifications: PgMP and/or PMP. AWS Solutions Architect (Pro/Associate), Preferred — Azure Solutions Architect, or GCP Professional Cloud Architect.
Why Join TRIANZ
- Be part of a rapidly rising, global technology innovator whose platforms and services are engaged by Fortune 1000 companies and industry leaders such as Microsoft & Amazon.
- Immerse yourself in a culture where creativity is celebrated and encouraged.
- Engage in thrilling projects and opportunities for your professional growth.
- Contribute to our quest to redefine the industry.
- Competitive compensation and benefits with occasional distinctive benefits that set us apart.
Question
Tell me about yourself.
Thank you for the opportunity to connect today. At a strategic level, I am a Technology Executive and Cloud Transformation Leader with over 18 years of experience orchestrating enterprise-scale cloud migration, infrastructure modernization, and digital transformation initiatives across Fortune 1000 companies and global, highly regulated organizations. My core value is helping customers bridge the gap between complex technology programs and the business outcomes they are trying to achieve.
Current Role
Currently, I lead enterprise-scale cloud migration portfolios within Financial Services, where I manage cross-functional teams, develop migration roadmaps, and ensure delivery of cloud transformation initiatives that are on time, within budget, and aligned to long-term business goals. My focus is portfolio governance, stakeholder alignment, and ensuring that every migration decision connects back to measurable business value.
Amazon / AWS Experience
At AWS, I helped expand global cloud infrastructure by supporting the launch of new Availability Zones and Regions to increase cloud capacity for AWS customers. I also launched compute, networking, and database services to meet a range of customer business and technical needs. On the retail side, I worked with Amazon Advertising to launch an advertising tier and platform for Prime Video, reaching 130 million viewers and generating nearly $1 billion in annual revenue. The platform was built using AWS cloud technologies to deliver low latency, high availability, and scalable performance.
Earlier Career
Earlier in my career, I led multi-million-dollar cloud migration and infrastructure modernization programs for major healthcare platforms, including CMS's HPMS, which supports Medicare coverage operations for millions of Americans, and the Federal Data Services Hub, which enabled secure, real-time data exchange across federal agencies and helped more than 16 million citizens access health insurance benefits. These initiatives included AWS-based migration and modernization work across healthcare environments. I also led a $20 million AWS Cloud digital transformation for a mortgage organization, aligning business, technology, and operations teams around a shared modernization roadmap and reducing underwriting processing time by 80%.
Credentials & Frameworks
I hold PMP and Certified Scrum Master credentials, and I am deeply familiar with the AWS Cloud Adoption Framework, Well-Architected Framework, and cloud economics principles including FinOps. I have hands-on experience with application portfolio assessment, migration wave planning, dependency mapping, and building business cases with TCO and ROI models that executive stakeholders can act on.
Fit
I am tracking TRIANZ's position as a rapidly rising global technology partner to Fortune 1000 companies — engaged by leaders such as Microsoft and Amazon. I look forward to discussing how I can help drive your clients' cloud transformation journeys, build scalable migration delivery frameworks, and deliver the kind of outcomes that strengthen long-term strategic account relationships.