Reporting to the VP of AI for Motorola Solutions, the Principal Technical Program Manager - Voice AI will be a critical, high-impact leader who thrives on turning highly ambiguous concepts into enterprise-scale AI products and solutions. They will be responsible for driving the strategy and measurable success of Motorola Solutions' core Artificial Intelligence efforts.
This role is pivotal in managing the lifecycle and adoption of central AI models for speech and language understanding (ASR — Automatic Speech Recognition, TTS — Text-to-Speech, translation, LLMs and others) and the foundational AI infrastructure built by the organization and consumed by downstream product teams for their features.
This includes building enterprise-scale cloud and edge AI platforms, ensuring that AI investments translate into quantifiable, improved customer outcomes.
Key Responsibilities
- End-to-End AI Feature Delivery: Drive and coordinate efforts across the central AI organization and all dependent product teams to ensure the seamless, end-to-end delivery of AI features in the area of Voice AI — such as building voice and language understanding based models, services, and agents for products that demonstrably deliver value for end customers.
- AI Impact Tracker & Baseline: Work across product teams to define and implement ways to establish and measure a systemic link between AI model performance and customer outcomes. This includes baselining current customer impact and owning the program to drive measurable, continuous improvement in AI effectiveness.
- AI for Developer Practices: Drive strategic programs to integrate AI/ML into the internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and quality.
- Organizational Performance Management: Design, implement, and maintain a high-value, executive-facing dashboard that tracks all key AI impact metrics, development efficiency metrics, and overall organizational goals. Managing data fidelity and reporting accuracy is a core responsibility.
- Cross-Functional Alignment & Impact Communication: Own the organizational mechanism for driving transparency and alignment with partner product teams — regularly presenting the status of core AI metrics, communicating strategic research initiatives to move those metrics, tracking progress, and quantifying the actual impact delivered to stakeholders and customers.
- Emergent Strategic Initiatives: Provide immediate program management and definition for critical projects — bringing initial definition to highly ambiguous product concepts, conducting early-stage customer/partner discovery, and ensuring these initiatives are properly prioritized, staffed, and smoothly transitioned to a dedicated Product Manager (PdM) once scoped.
Qualifications & Experience
- 10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platforms.
- Technical Acumen: Deep understanding of AI and Machine Learning, preferably speech models and LLMs, the Machine Learning lifecycle (MLOps), data platforms, and the challenges of building and deploying central, reusable AI infrastructure and models. A background in computer vision and/or voice technologies is a significant plus.
- Ability to engage in technical discussions with engineering teams, understand key concepts, and provide guidance and support.
- Metrics Expertise: Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms and drive organizational change and accountability.
- Strong analytical skills, with experience working with AI performance metrics (e.g. Precision/Recall), real-time video processing, and inference optimization.
- Leadership: Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, drive consensus, and communicate complex technical and strategic concepts clearly and concisely.
- Excellent oral and written communication skills, with the ability to present ideas, roadmap elements, and business cases to both technical and non-technical stakeholders.
- Customer-focused, with a track record of building strong relationships and understanding customer needs.
Preferred Qualifications
- Domain Knowledge: Experience in public safety, security-focused software (e.g., video security, evidence management), mission-critical systems, or emergency communications.
- Pathfinding: Experience bringing initial definition to "highly ambiguous" product concepts and conducting early-stage discovery for emergent initiatives.
Question
Tell me about yourself.
- I'm Venky Chivukula — eighteen-plus years in technology, and the last several focused specifically on the seam this role sits on: taking AI models built by a central team and getting them into production features that downstream product teams actually ship, measure, and trust. (pause)
Central AI Models Consumed by Downstream Product Teams
- At Amazon, as Technical Program Manager for AI Platforms, I owned cross-functional delivery of central computer vision models — YOLO object detection, scene detection, and automated frame analysis — that the Prime Video and Freevee ad-insertion engines consumed. (pause)
- The structure was exactly what this role describes: a central AI research team built the models, video-processing engineers built the pipelines, and separate downstream product groups owned the features customers actually saw. Nobody in that chain reported to anyone else. (pause)
- My job was the seam — making sure a model improvement on the research side turned into a measurable change in the product, on platforms serving 120 million-plus users at 99.99% availability.
Linking Model Performance to Customer Outcome
- The research team measured success in Precision/Recall and inference latency; the ad business measured it in whether a viewer saw the same ad over and over. (pause)
- I tied those two together — so a recall improvement in scene detection could be traced to fewer repeated or badly placed ads — and that's what took ad creative redundancy from 40% down to 2%. (pause)
- That's the same problem as this role's AI Impact Tracker: a systemic link between model performance and customer outcome, with a baseline you can actually improve against.
Inference Optimization & Central Infrastructure Adoption
- I also managed rollout of the central, reusable platform infrastructure underneath those models — low-latency computer vision pipelines where we were optimizing inference throughput, latency, and accuracy at the same time. (pause)
- And the hard part of a central platform is never building it — it's adoption. Each downstream team had its own roadmap, so I ran the rollout as a program: onboarding sequence, shared readiness criteria, and a clear contract for what the central team guaranteed.
AI for Developer Practices & Executive Dashboards
- Today I'm Director of Technical Program Management for AI and Cloud Platforms. (pause)
- I drive our AI for Developer Practices program — integrating Generative AI, LLMs, and automated tooling into the internal software development lifecycle, tracking developer adoption, and measuring the impact on engineering velocity and software quality. (pause)
- I built the Internal Developer Platform and Kubernetes-as-a-Service across 300+ production clusters, which took deployment lead time from two weeks to under 45 minutes. (pause)
- And I own the executive-facing dashboards tracking AI adoption, operational efficiency, reliability, and organizational OKRs — where the job isn't the chart, it's making sure the number is right.
Pathfinding on Ambiguous AI Initiatives
- A recurring part of my current role is taking an emergent, genuinely ambiguous AI idea from leadership, running early stakeholder discovery, giving it a real definition — problem, user, success metric, staffing — and handing it off cleanly to an owning team once it's scoped. (pause)
- That's almost word-for-word the Emergent Strategic Initiatives piece of this role, including the handoff to a dedicated Product Manager.
Mission-Critical & Public-Sector Foundation
- Before Amazon, I spent six years at Optum delivering the CMS Federal Data Services Hub on AWS GovCloud — real-time, mission-critical data exchange across 7+ federal agencies including IRS, DHS, SSA, and VA, for 16 million-plus citizens — under zero-trust security and strict compliance. (pause)
- At AWS I also directed regional infrastructure expansion delivering three new Availability Zones. So 'it cannot go down' isn't a new constraint for me — it's the one I grew up in.
Fit
- What draws me to this role is that Motorola Solutions is applying AI in exactly the environment where getting it right matters most — first responders, 911 centers, video security. (pause)
- From what I've read, Motorola has been embedding AI across the portfolio — voice assistance on APX NEXT radios through the ViQi virtual partner, plus AI in command-center and video-security products — which means a central speech-and-language team with many downstream product consumers. (pause)
- To be direct: my hands-on model domain has been vision more than speech. But the program problem is the same one I've solved — a central model, many consuming product teams, and a technical metric that has to be translated into a customer outcome. For voice that metric is Word Error Rate instead of Precision/Recall, and the noisy audio on a radio channel replaces the cluttered video frame.
Closing
- I'd love to bring that combination — central AI model delivery, outcome-linked metrics, and mission-critical discipline — to Motorola's Voice AI organization, where the customer is someone whose job depends on the transcript being right.